General
The AVG is the new law for the protection of privacy and personal data. Pursuant to this law, an organization that works with personal data has certain obligations and the person who owns the data has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are set out in the Medical Treatment Contracts Act (WGBO). This privacy statement is intended to inform you about your rights and our obligations that apply under the GDPR and the WGBO.

Clinica La Lluca
Various personal data of yours can be processed by Clinica La Lluca. This is necessary to be able to treat you well medically and necessary for the financial settlement of the treatment. In addition, processing may be necessary for, for example, combating a serious threat to your health or to comply with a legal obligation.


The duties of the health center
According to the AVG, Clinica La Lluca is responsible for the processing of personal data that takes place in practice. The practice complies with the obligations arising from this as follows:

  • Your data is collected for specific purposes:
    • for care provision;
    • for efficient management and policy;
    • to support scientific research, education and information.
  • In principle, no processing takes place for other purposes.
  • You will be informed that your personal data is being processed. This can be done by your healthcare provider, but also via a folder or via our website.
  • All employees within Clinica La Lluca are committed to handling your personal data confidentially.
  • Your personal data is processed through secure systems.
  • Your personal data will not be kept longer than necessary for proper care.

For medical data, this retention period is fifteen years (from the last treatment), unless longer storage is necessary, for example for the health of yourself or your children. This is at the discretion of the practitioner.


Your rights as a data subject
You have the following rights:

  • The right to know whether and which of your personal data are being processed.
  • The right to inspect and copy that data.
  • The right to correction, addition or deletion of data if it appears that these are incorrect.
  • The right to request (partial) destruction of your medical data. This can only be met if the retention of the data is not of significant importance to someone else and the data must not be retained on the basis of a statutory regulation.
  • The right to add a self-declaration (of a medical nature) to your file.
  • The right to object to the processing of your data in certain cases.

It may happen that it is not possible to (fully) comply with a request. For example, if your access leads to an invasion of the privacy of others, or if the removal of certain data puts your life or that of another person in danger. If you want to make use of your rights, you can make this known in writing.


Disclosure of your personal data to others
The employees of Clinica La Lluca have an obligation to treat your personal data confidentially. This means, for example, that the healthcare provider needs your explicit permission to provide your personal data. There are, however, some exceptions to this rule. On the basis of a statutory regulation, the healthcare provider’s duty of confidentiality can be breached, but also when there is a fear of a serious danger to your health or that of another person. In addition, if necessary, recorded data can be exchanged orally, in writing or digitally with other healthcare providers (for example, the pharmacist who processes a prescription and thus receives information from the general practitioner).


Exchange data
Medication data can also be shared with your pharmacy and your medical specialist(s). This includes, for example, the medication that your GP has prescribed for you, but also any intolerances, contraindications and allergies. Other prescribers and providers of medication can take this into account. In this way, we as a health center contribute to medication safety.


If you have any questions or wish to submit a complaint regarding this document, please discuss this with your general practitioner.